Refund & Cancellation Policy

1. How purchases work

1.1 MultiConnect Cloud is a prepaid service. You buy credits, and your deployments use those credits by the minute while they exist.

1.2 Credits are a digital service delivered instantly. They are added to your account balance as soon as your payment is confirmed. Nothing is shipped physically. A tax invoice for every purchase is available in your dashboard.

2. No refunds

2.1 All credit purchases are final. Credits — used or unused — are non-refundable and cannot be exchanged for cash or transferred to another account.

2.2 This includes, without limitation, credits remaining when you close your account; credits remaining after your deployments are deleted because your balance reached zero; credits forfeited because your account was suspended or terminated for breaching our Terms or Acceptable Use Policy; and charges for stopped deployments (a stopped deployment is still charged until it is deleted).

2.3 Welcome, early-access, coupon and other promotional credits have no cash value and are never refundable.

3. If our platform is down: downtime charge waiver

3.1 If your deployment is not running because of a failure on our platform or infrastructure, you are not charged for the time it was down. Any credits already deducted for that period are returned to your balance.

3.2 This does not apply to downtime caused by your code, builds or configuration; insufficient balance; automatic stops for disk or bandwidth limits; suspension for breach of our Terms; scheduled maintenance announced in advance; or events beyond our reasonable control.

3.3 To claim, open a support ticket within 14 days of the incident, including the affected deployment and the approximate time period.

3.4 The downtime waiver is given as credits only. We do not pay cash refunds or compensation for downtime, lost revenue or any other loss.

4. Payment errors

4.1 If your payment was debited but the credits did not reach your balance, or you were charged more than once for the same purchase, contact us within 30 days of the payment with the transaction details.

4.2 After verifying the error, we will either add the missing credits to your balance or reverse the erroneous payment to your original payment method through our payment processor (Razorpay).

4.3 Reversals are usually processed within 5–7 business days of approval. The time taken for the amount to appear in your account depends on your bank or payment provider.

4.4 A failed payment that was not debited does not need any action. A payment that was debited and not confirmed is usually reversed automatically by the payment processor.

5. Discontinuation of the service

5.1 If we discontinue the service, a product or a region entirely, we will give you at least 30 days' notice. In that case only, we will credit or, where required by law, refund unused purchased credits on a pro-rata basis as described in the notice.

6. Cancelling

6.1 There is no contract term or subscription to cancel. To stop being charged, delete your deployments from the dashboard. Stopping a deployment does not stop its charges.

6.2 To close your account, request account deletion in the dashboard. All your deployments are deleted immediately; you have 30 days to cancel the account deletion itself. Unused credits are not refunded.

7. Chargebacks

7.1 Please contact us before disputing a payment with your bank. If a payment is charged back or reversed, we may deduct the related credits from your balance (which may bring it to zero and cause your deployments to be deleted) and suspend your account.

8. Contact