Terms & Conditions

1. About these Terms

1.1 These Terms and Conditions ("Terms") are a legally binding agreement between you and Amunis Technologies LLP, a limited liability partnership registered in India with its office in Pune, Maharashtra, India, GSTIN 27ABWFA3612M1ZZ ("MultiConnect Cloud", "we", "us", "our"). MultiConnect Cloud is a product and brand of Amunis Technologies LLP.

1.2 These Terms govern your access to and use of the MultiConnect Cloud platform, including the website at multiconnectcloud.com, the dashboard, all hosting services, the AI Assistant, the Public API, webhooks, the CLI, SDKs, documentation and any related services (together, the "Service").

1.3 The following documents form part of these Terms and apply to you: the Privacy Policy, the Acceptable Use Policy and the Refund & Cancellation Policy, each published on our website. If there is a conflict, these Terms prevail, except that the Privacy Policy governs how we handle personal data.

1.4 If you use the Service on behalf of a company or other organisation, you confirm that you are authorised to accept these Terms on its behalf, and "you" includes that organisation.

1.5 If you do not agree to these Terms, you must not use the Service.

2. Definitions

• "Account" — your registered account on the Service, including all team members you add to it.
• "Content" — any code, builds, files, data, databases, configuration, environment variables, logs or other material that you or your end users upload to, store on, process with or transmit through the Service.
• "Credits" — the prepaid unit used to pay for the Service.
• "Paid Credits" — Credits you have purchased.
• "Promotional Credits" — Credits we grant free of charge, including welcome credits, early-access credits, coupon credits and goodwill credits.
• "Deployment" — a server, API, website, database, cache or other workload you create on the Service.
• "Instance" or "Container" — a single running unit of a Deployment.
• "Plan" — the resource package (CPU, memory, storage, bandwidth, instance limits and other limits) and price you select for a Deployment.
• "Balance" — the total of your Paid Credits and Promotional Credits available at any time.
• "End Users" — anyone who uses your applications, games, websites or services hosted on the Service.
• "AI Assistant" — the AI-powered assistant features of the Service, including the dashboard assistant, recommendations and proposals.

3. Eligibility and your account

3.1 You must be at least 18 years old and legally able to enter into a contract to use the Service.

3.2 You must not use the Service if you are located in, or are a national or resident of, a country or region subject to comprehensive sanctions, or if you are a person or entity listed on any sanctions list applicable to us.

3.3 You must provide accurate, complete and current information when you register and keep it up to date, including your name, email address, mobile number, billing address and, where required, tax details such as your PAN or GSTIN. We may ask you to verify your identity or business at any time and may suspend the Service until verification is complete.

3.4 Welcome and other Promotional Credits are limited to one Account per person or organisation. We may refuse, withhold or remove Promotional Credits, or suspend Accounts, where we reasonably believe multiple Accounts were created to obtain free credits or to get around limits, suspensions or bans.

3.5 You are responsible for everything that happens under your Account, whether or not you authorised it, including all actions by team members you have invited, all actions taken with your access keys (including deploy keys) and API secrets, and all Credits consumed.

3.6 You are responsible for keeping your passwords, two-factor devices, passkeys, access keys and secrets secure; for giving team members only the roles they need (Owner, Admin, Developer, Tester or Accounting); and for removing access promptly when someone should no longer have it. We strongly recommend enabling two-factor authentication.

3.7 Tell us immediately at contact@multiconnectcloud.com if you suspect unauthorised access to your Account. We are not liable for loss or damage caused by unauthorised access that results from your failure to secure your Account.

3.8 Access to the Service may be limited during early-access or controlled-launch periods. We may accept or decline access requests at our discretion.

4. The Service

4.1 The Service includes: Server Hosting (game servers and other long-running TCP, UDP and WebSocket processes); API Hosting; Website Hosting (static websites and single-page applications); Database Hosting (managed MySQL and PostgreSQL, with standby or replica nodes, backups and an optional cache add-on); load balancing and autoscaling; custom domains and SSL certificates where supported; the Public API and webhooks; the CLI and SDKs; and the AI Assistant.

4.2 The features, Plans, prices, resource limits, supported platforms and regions available at any time are those shown on our website and in the dashboard. Availability of a Plan can differ between regions and depends on capacity.

4.3 We may add, change, improve or withdraw features, Plans, supported platforms, versions and regions from time to time. Where a change materially reduces a feature of a Deployment you are already paying for, we will give you reasonable advance notice where practicable. Section 7.9 explains how price changes apply.

4.4 Features marked as "beta", "preview", "early access" or similar are provided for evaluation, may change or be withdrawn at any time, and are provided without any commitment of availability or support.

4.5 The Service is a self-service platform. You configure, deploy, operate, secure and monitor your own Deployments. We do not manage your application, its code or its data for you.

5. Your responsibilities

5.1 You are solely responsible for your Content and your Deployments, including their legality, security, licensing, configuration, performance and the way they handle End Users' data.

5.2 You must comply with all laws that apply to you, your Content and your End Users, including data protection, consumer protection, intellectual property, gaming and gambling, export control and tax laws.

5.3 If your Deployments collect or process personal data of End Users, you are responsible for giving them the required privacy notices, having a lawful basis for the processing and responding to their requests. We process such data only on your behalf and only to provide the Service.

5.4 You are responsible for keeping independent backups of your Content. Server disk storage is temporary and is lost when a server is redeployed or replaced. Platform backup features (such as scheduled database backups) are provided for convenience, are subject to Plan limits, and are deleted together with the Deployment.

5.5 You are responsible for the costs your Deployments incur, including costs caused by autoscaling, bandwidth usage, bugs in your code, traffic spikes, attacks against your Deployments, or actions by team members, access keys (including deploys made with the CLI) or the AI Assistant acting on your confirmation.

5.6 You must not use the Service in breach of the Acceptable Use Policy.

6. Acceptable use

6.1 You must use the Service only for lawful purposes and in line with the Acceptable Use Policy, which is part of these Terms. In summary, you must not use the Service to host, run or distribute anything illegal, harmful, infringing or malicious — including malware, phishing, spam, cryptocurrency mining, denial-of-service attacks, unauthorised scanning or intrusion, botnets or command-and-control infrastructure, child sexual abuse material, content that promotes terrorism or violence, or content that infringes others' rights — or to attack, overload or abuse the Service, other customers or any third party.

6.2 We may investigate suspected breaches and may take any of the actions in Section 12 without prior notice.

7. Credits, billing and payments

7.1 Prepaid service. The Service is prepaid. You must hold a positive Balance to create and keep Deployments. There is no postpaid billing or credit line, and we do not send bills for usage beyond your Balance.

7.2 Credit value and purchases. For customers in India, 1 Credit is priced at ₹1 (one Indian Rupee), exclusive of applicable taxes. Customers outside India pay in the currency and at the price shown at checkout. There is no minimum purchase. Credits are added to your Balance once the payment is successfully confirmed by our payment processor.

7.3 How usage is charged. Each Deployment is charged for each of its Instances at the hourly rate of its Plan, calculated by the minute and deducted from your Balance periodically (usually hourly). A monthly price shown for a Plan is the hourly rate multiplied by 730 hours and is for guidance only. Where both are available, Promotional Credits and Paid Credits are consumed in the order the platform applies them.

7.4 Stopped deployments are still charged. A Deployment continues to be charged from the time it is created until the time it is deleted, whether it is running or stopped. A stopped Deployment keeps its reserved CPU, memory, storage, ports and addresses, which cannot be allocated to anyone else, so it remains chargeable. The same applies to server Instances that are draining after an update, until they are removed. Only deleting a Deployment (or an Instance) stops its charges.

7.5 Bandwidth. Each Plan includes a monthly allowance of outgoing data transfer. Usage above the allowance is charged per GB at the rate shown in the dashboard. Overage charges already incurred are not reduced if you later scale up or change Plan. To protect you and the platform, a Deployment whose usage reaches a large multiple of its monthly allowance (the "bandwidth ceiling") is stopped automatically; it remains chargeable while stopped (Section 7.4).

7.6 Storage and backups. Database backup storage beyond the amount included in your Plan is charged per GB at the rate shown in the dashboard. A Deployment that reaches its disk limit may be stopped automatically after a short warning period.

7.7 AI Assistant usage. Each Account receives a free monthly AI Assistant usage allowance. Usage beyond the allowance is charged in Credits at the rate shown in the dashboard.

7.8 Low-balance reminders. Your current Balance and spend rate are always shown in the dashboard. When your Balance is projected to last less than 7 days at your current usage, we email a reminder once a day; on the final day we send three reminders (at about 24 hours, 5 hours and 1 hour remaining); and after your Balance reaches zero we send a notice that your Deployments are being deleted. Reminders go to your account email and contact email. They are based on your usage at the time and are a courtesy only: usage can change faster than the reminders, emails can be delayed or filtered, and we do not guarantee that you will receive any reminder, or receive it in time. The absence of a reminder does not affect Section 8. Monitoring your Balance and topping up in time is solely your responsibility.

7.9 Price changes. A Deployment keeps the Plan rates in effect when it was created. New rates apply to Deployments created after the change and to existing Deployments only when you change their Plan. If we ever need to change the rate of an existing Deployment, or the price of usage-based items such as bandwidth overage, backup storage or AI usage, we will give you at least 15 days' notice by email or dashboard notification. You may delete affected Deployments before the change takes effect.

7.10 Promotional Credits. Promotional Credits are granted at our discretion, have no cash value, cannot be transferred, sold or withdrawn, may carry an expiry date (which we will tell you when they are granted) and may be withdrawn if obtained in breach of these Terms. We may change or end any promotional programme at any time.

7.11 Paid Credits. Paid Credits do not expire while your Account remains open and in good standing. Paid Credits cannot be transferred to another Account and cannot be exchanged for cash (see Section 10).

7.12 Taxes and invoices. Prices are exclusive of taxes unless stated otherwise. For customers in India, GST is charged at the applicable rate. Supplies to customers outside India are treated as exports of services and invoiced accordingly. You must provide correct tax details (such as GSTIN) before purchase; we cannot re-issue invoices for incorrect details supplied by you, except where the law requires it. Where you deduct TDS as required by Indian law, you must follow the TDS process shown in the dashboard and provide the required certificates.

7.13 Payment processing. Payments are processed by our third-party payment processor (currently Razorpay). We do not receive or store your full card number, CVV, UPI PIN or bank login details. Your use of the payment processor is subject to its own terms.

7.14 Chargebacks and payment reversals. If a payment is reversed, charged back or disputed, we may deduct the corresponding Credits from your Balance (which may bring it to zero and trigger Section 8), suspend your Account and recover any amounts owed. Filing a chargeback for Credits that have been delivered or used is a breach of these Terms.

8. Zero balance — automatic deletion of deployments

8.1 When your Balance reaches zero (or less), ALL Deployments in your Account are deleted automatically. There is no suspension period or grace period after your Balance reaches zero.

8.2 Deletion is permanent and includes each Deployment's Instances, builds, configuration, attached custom domains, access keys, stored files, database data, and all database backups and snapshots held by us. Deleted Deployments and data cannot be restored, even if you top up afterwards.

8.3 Before deleting a database Deployment, we may take a final backup and email you a download link that is valid for a limited time (currently 24 hours). This is a courtesy only; we do not guarantee that a final backup will be created or delivered, and we have no obligation to keep it after the link expires.

8.4 Topping up after deletion restores your Balance only. You will need to create your Deployments again.

8.5 You accept that keeping a sufficient Balance is your responsibility, and that we are not liable for any loss of data, revenue, End Users or business, or any other loss, caused by the deletion of Deployments under this Section 8, whether or not you received a low-balance reminder.

8.6 Your Account itself is not closed when your Balance reaches zero. You may continue to log in, top up and create new Deployments.

9. Automatic protective actions

9.1 To protect you, other customers and the platform, the Service may automatically stop a Deployment, or restrict its network access or resources, in situations including: reaching its disk limit; reaching the bandwidth ceiling; abnormal resource usage; or activity that appears to breach the Acceptable Use Policy or to threaten the security or stability of the Service or any third party.

9.2 The reason for an automatic stop is shown on the Deployment where possible. A stopped Deployment remains chargeable until it is deleted (Section 7.4). You are responsible for fixing the cause before restarting it.

10. No refunds; downtime charge waiver

10.1 All purchases of Credits are final. Credits, whether used or unused, are non-refundable and cannot be exchanged for cash, including when you close your Account, when your Deployments are deleted under Section 8, or when your Account is suspended or terminated under Section 12.

10.2 Downtime waiver. If an Instance of your Deployment is not running because of a failure of our platform or infrastructure (and not because of your Content, configuration, actions, insufficient Balance, a breach of these Terms, scheduled maintenance announced in advance, or a force majeure event), we will not charge for that Instance for the period it was not running. Where such charges have already been deducted, we will return the equivalent Credits to your Balance. We never pay out money as compensation.

10.3 To request a downtime waiver, open a support ticket within 14 days of the incident with the affected Deployment and the approximate time period. Our records of Instance status are final for the purpose of calculating the waiver.

10.4 The downtime waiver in this Section 10 is your sole and exclusive remedy for any unavailability, interruption, degradation or failure of the Service.

10.5 Payment errors. If your payment method was debited but Credits were not added to your Balance, or you were charged twice for the same purchase, contact us within 30 days. Once verified, we will either add the missing Credits or reverse the erroneous payment to the original payment method through our payment processor. This is a correction of a payment error, not a refund of Credits.

10.6 Further details are in our Refund & Cancellation Policy.

11. Availability, maintenance and support

11.1 We aim to keep the Service available and reliable, but it is provided without any uptime guarantee or service level agreement unless we agree otherwise in a separate signed document.

11.2 We may carry out planned maintenance, and where it is likely to cause noticeable disruption we will try to give advance notice. Emergency maintenance may be carried out without notice.

11.3 Some operations cause brief interruptions by design — for example, a database plan change or failover may interrupt writes for a short period, and redeploying a server replaces its Instances and addresses.

11.4 Support is provided through support tickets in the dashboard and by email, on a reasonable-efforts basis. We do not guarantee response or resolution times.

12. Suspension, takedown, account bans and termination by us

12.1 We may, at our discretion and with or without notice, suspend or restrict your Account or any Deployment, remove or disable access to any Content, stop or delete any Deployment, revoke access keys and tokens, and/or permanently terminate and ban your Account, if:

• (a) you breach these Terms or the Acceptable Use Policy, or we reasonably suspect that you have;
• (b) we are required or requested to do so by law, regulation, a court order, or a direction, notice or request from a government, regulatory or law-enforcement authority, including under the Information Technology Act, 2000 and rules and directions issued under it (such as by CERT-In);
• (c) we receive a complaint that your Content is unlawful or infringes the rights of others (including intellectual property rights), and we reasonably consider action necessary;
• (d) your Deployment poses a security risk, is under attack in a way that affects others, or threatens the stability or integrity of the Service or any third party;
• (e) we suspect fraud, payment abuse, chargebacks, identity misrepresentation, or abuse of Promotional Credits;
• (f) your Account has been inactive with a zero Balance for an extended period; or
• (g) continuing to provide the Service to you would expose us to legal liability, regulatory risk or reputational harm.

12.2 Where the law or a government or court order requires us to act, or where there is an urgent risk of harm, we may act immediately and may be prevented by law from telling you why. Otherwise, we will try to notify you and, where appropriate, give you a chance to fix the problem.

12.3 We may preserve your Account information, Content and logs, and disclose them to competent authorities, where required by law or to comply with a lawful request, and to protect our rights, our customers or the public.

12.4 If your Account is terminated or banned for any reason in Section 12.1(a), (c), (d) or (e): all Credits (Paid and Promotional) are forfeited; your Deployments and Content may be deleted immediately; and you must not create a new Account or use another person's Account to access the Service without our written permission.

12.5 Suspended or stopped Deployments may remain chargeable while they exist (Section 7.4). If we suspend a Deployment only because of a legal requirement that is not related to your conduct, we will not charge for the period of that suspension.

12.6 We may discontinue the Service, a product or a region entirely by giving you at least 30 days' notice. In that case only, we will credit or, where required by law, refund unused Paid Credits on a pro-rata basis as set out in the notice.

12.7 We are not liable to you or any third party for any action we take in good faith under this Section 12.

13. Closing your account

13.1 You may close your Account at any time by requesting account deletion in the dashboard or by contacting us. You have 30 days to cancel the request; after that, your personal data is erased or anonymised as described in the Privacy Policy.

13.2 When you request account deletion, all Deployments in your Account (and their data and backups) are deleted immediately, and charges for them stop once they are removed. Cancelling the request within the 30-day period restores your Account but not your Deployments. Download anything you need to keep before you request deletion. At the end of the 30-day period your projects are also deleted.

13.3 Unused Credits are forfeited when your Account is closed and are not refunded (Section 10).

13.4 We keep certain records (such as invoices, payment records and tax documents) after closure where the law requires us to.

13.5 Deleting a project. Deleting a project in the dashboard deletes all Deployments in that project, together with their data and backups.

14. Your content and our rights

14.1 You keep all ownership rights in your Content.

14.2 You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit, back up and display your Content only as needed to provide, secure and support the Service, and to comply with the law.

14.3 We do not access or view your Content except as needed to operate the Service, to provide support you request, to investigate security incidents or suspected breaches of these Terms, or to comply with the law.

14.4 You confirm that you have all rights needed to upload and use your Content on the Service, and that your Content and its use do not infringe anyone's rights or break any law.

14.5 We do not endorse, verify or monitor Content and are not responsible for it. As an intermediary, we act on notices of unlawful Content in accordance with applicable law.

15. AI Assistant

15.1 The AI Assistant is provided to make the Service easier to use. It can answer questions, make recommendations and prepare proposals to create, change or delete Deployments or to take other actions in your Account.

15.2 Confirmation required. The AI Assistant will not carry out any action that creates, changes or deletes a Deployment or spends Credits unless you (or a team member with the right role) explicitly confirm the proposal in the dashboard. A confirmed proposal is treated as an action taken by you.

15.3 AI can be wrong. Answers, recommendations and proposals are generated automatically and may be inaccurate, incomplete, out of date or unsuitable for your needs. They are not professional advice. You must review every answer and proposal before relying on it or confirming it, and you must check any Deployment created or changed with the AI Assistant's help before using it in production.

15.4 No liability for AI output. To the maximum extent permitted by law, we are not liable for any loss, cost or damage arising from your reliance on AI Assistant output or from actions you confirm, including unexpected charges, misconfiguration, downtime or data loss. You remain solely responsible for the decisions you make and the actions you confirm.

15.5 Permissions. The AI Assistant is available in the dashboard and acts only within the role of the signed-in user. It cannot see or do anything that user's role does not allow.

15.6 Your inputs. Do not enter passwords, secret keys, payment details or other people's personal data into the AI Assistant. Your messages, and the Account and Deployment information needed to answer them, are processed by AI models operated by us or by third-party AI providers, as described in the Privacy Policy. Conversations are retained for a limited period (30 days by default).

15.7 Limits. We may apply usage limits (for example, a daily limit on confirmed actions) and may change, limit or withdraw the AI Assistant at any time.

16. Public API, access keys and webhooks

16.1 Access keys and secrets are credentials. Keep secrets confidential and rotate keys that may have been exposed. Only keys marked "client-distributable" should be embedded in software you give to End Users.

16.2 You must respect the rate limits and must not use the Public API to overload or probe the Service.

16.3 Webhook deliveries are made on a best-effort basis with retries. You must verify webhook signatures and design your systems to handle delayed, repeated or out-of-order deliveries.

16.4 Deploy keys and the CLI. An access key with deploys allowed ("deploy key") can upload builds to, and redeploy, every Deployment it is attached to, and can read their status, usage and your Balance. Deploys made with a deploy key, including from CI/CD pipelines, are actions taken by you and are charged to your Account. Never embed a deploy key in software you distribute, and revoke it immediately if it may have been exposed.

17. Third-party services and software

17.1 The Service relies on third-party providers, including infrastructure and data-centre providers, payment processors, email and SMS providers, DNS and certificate authorities (such as Let's Encrypt), and AI model providers. We are not responsible for failures of third-party services outside our reasonable control.

17.2 Database engines, runtimes and other open-source software used by the Service are provided under their own licences. Your use of any third-party software you deploy is your responsibility.

18. Our intellectual property

18.1 The Service, including our software, dashboard, APIs, SDKs, CLI, documentation, logos and brand names, is owned by Amunis Technologies LLP or its licensors and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in line with these Terms.

18.2 You must not copy, modify, resell, sublicense, reverse engineer or attempt to extract the source code of the Service (except where the law expressly allows it), or use our brand without our written permission. Our SDKs and CLI may be used to build and run software that connects to the Service.

18.3 If you give us feedback or suggestions, we may use them without any obligation to you.

19. Disclaimer of warranties

19.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE (INCLUDING THE AI ASSISTANT) IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR UNINTERRUPTED OR ERROR-FREE OPERATION.

19.2 WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, THAT YOUR CONTENT WILL NOT BE LOST OR CORRUPTED, THAT BACKUPS WILL BE COMPLETE OR RESTORABLE, OR THAT THE SERVICE WILL BE FREE OF SECURITY VULNERABILITIES.

20. Limitation of liability

20.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (INCLUDING OUR PARTNERS, EMPLOYEES, AGENTS AND SUPPLIERS) ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, END USERS OR ANTICIPATED SAVINGS, OR THE COST OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS.

20.2 WITHOUT LIMITING SECTION 20.1, WE ARE NOT LIABLE FOR ANY LOSS ARISING FROM: (a) DELETION OF DEPLOYMENTS UNDER SECTION 8; (b) AUTOMATIC PROTECTIVE ACTIONS UNDER SECTION 9; (c) ACTIONS WE TAKE UNDER SECTION 12, OR THE DELETION OF DEPLOYMENTS WHEN YOU DELETE A PROJECT OR REQUEST ACCOUNT DELETION (SECTION 13); (d) OUTAGES, DATA LOSS OR CORRUPTION, OR BACKUP OR RESTORE FAILURES; (e) UNAUTHORISED ACCESS TO YOUR ACCOUNT RESULTING FROM YOUR FAILURE TO SECURE IT; (f) AI ASSISTANT OUTPUT OR ACTIONS YOU CONFIRM; OR (g) CLAIMS BY YOUR END USERS.

20.3 FOR SERVICE UNAVAILABILITY, YOUR ONLY REMEDY IS THE DOWNTIME WAIVER IN SECTION 10.

20.4 OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE AMOUNT YOU ACTUALLY PAID US FOR CREDITS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. PROMOTIONAL CREDITS ARE NOT INCLUDED IN THAT AMOUNT.

20.5 Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud.

21. Indemnity

21.1 You will indemnify and hold harmless Amunis Technologies LLP and its partners, employees and agents against all claims, damages, losses, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to: your Content or Deployments; your use of the Service; your breach of these Terms or the Acceptable Use Policy; your breach of any law or of any third party's rights; or any claim by your End Users.

22. Force majeure

22.1 We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemics, war, terrorism, civil unrest, government actions or orders, power or internet failures, cyberattacks, and failures of data centres, hosting providers or other third-party services.

23. Changes to these Terms

23.1 We may update these Terms from time to time. We will tell you about material changes at least 15 days before they take effect, by email or dashboard notification, unless the change is required sooner by law or relates to security, fraud or abuse. The "Last updated" date shows the latest version.

23.2 If you do not agree to a change, you must stop using the Service and delete your Deployments before the change takes effect. Continuing to use the Service after that means you accept the updated Terms.

24. Governing law and disputes

24.1 These Terms and any dispute relating to them or to the Service are governed by the laws of India.

24.2 Before starting any legal proceedings, you agree to contact us and try to resolve the dispute in good faith for at least 30 days.

24.3 Subject to Section 24.2, the courts at Pune, Maharashtra, India have exclusive jurisdiction.

24.4 To the extent permitted by law, disputes will be resolved on an individual basis and not as a class, collective or representative action.

25. Communications and notices

25.1 You agree to receive communications from us electronically, including by email, SMS, WhatsApp and dashboard notifications. You cannot opt out of essential service, security, billing and legal communications. You can opt out of marketing messages at any time.

25.2 Notices to you are sent to the email address on your Account and are treated as received when sent. Notices to us must be sent to contact@multiconnectcloud.com.

26. Grievance Officer

26.1 In accordance with the Information Technology Act, 2000 and the rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020, you can raise complaints about the Service or about Content hosted on it with our Grievance Officer:

26.2 We acknowledge complaints within 48 hours and aim to resolve them within 15 days of receipt.

27. General

27.1 Entire agreement. These Terms, together with the documents listed in Section 1.3, are the entire agreement between you and us about the Service and replace any earlier agreements.

27.2 Severability. If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

27.3 No waiver. If we do not enforce a right, that does not waive it.

27.4 Assignment. You may not transfer your Account or your rights under these Terms without our written consent. We may transfer them as part of a reorganisation, merger or sale of our business.

27.5 Relationship. Nothing in these Terms creates a partnership, joint venture, employment or agency relationship.

27.6 Survival. Sections that by their nature should survive termination — including Sections 7.14, 8, 10, 12.3, 12.4, 14, 15.4, 19, 20, 21 and 24 — survive it.

27.7 Language. These Terms are written in English. Any translation is for convenience only; the English version prevails.

28. Contact us